Quality Management in Business Essay Example | Topics and Well Written Essays - 3000 words

Quality Management in Business - Essay Exampleminimum errors in the working(a) procedures and improvising production run as per guests demand (Arab British Academy for Higher Education, n. d.). Specifically, in terms of hotels such as The Rose and Crown that relies on customer improvement rather than selling products, errors can be of multiple forms. These can be providing the customers with inadequate levels of service or poor customer response time. all these forms of errors are normal in case of hospitality industry but the main concern lies on the oversight about how they deal with such issues and how card-playing they rectify them (Arab British Academy for Higher Education, n. d.).Quality, in terms of service in hotel industry is a process where the management team focuses on assessing the expectations of the customers for the services that they are offered with (AbuKhalifeh & Som, 2012). Customers expectations can be evaluated in terms of reliability, assurance responsi veness and empathy. In case of The Rose and Crown hotel, the degrading quality of service towards customers can be stated as the cause of emerging major problems. Services provided by the hospitality organisations towards its customers can be segregated into multiple categories that in concert contribute towards the overall development of maintaining greater association with the customers (AbuKhalifeh & Som, 2012).Quality assurance and quality control are duly considered to be the subparts of total quality management (TQM). These two assessment tools provide both qualitative as well as quantitative data and thus play decisive roles in inspecting and guarantee an organizations quality service management. The data accumulated through these two processes eventually helps in developing and initiating strategies for improvising the quality of service and thus providing customer satisfaction (Shahin, n. d.). For bringing about improvement in The Rose and Crown in terms of service, which i s